White Glove Solutions
Sensitive deliveries require far more than placing a pallet of goods on a loading dock. Omni’s White
Glove Delivery service ensures customer shipments are delivered within all expectations, regardless of
- Customer’s unique individual service requirements dictate Omni’s process-driven and account specific Standard Operating Procedures. Dedicated White Glove Delivery team pre-qualifies and manages all consignee delivery requirements.
- Multi person delivery, as required
- Inside delivery, uncrate, debris removal, inspection, light assembly, RMA swaps and repackaging
- Lifting heavy and fragile products with Genie Lifts and Stair Crawlers
- Masonite floor protection
- Quality control process enforced and measured using customer satisfaction feedback forms
- Corrective Actions and Internal Root Cause Analysis are documented and subsequently utilized in further training Omni staff, a key quality and process compliance technique.